System Automation

Initially manual processes can be sufficient for an organisation. As time passes and the volume of transactions to process grows or the process becomes more complex the organisation may reach a point where it makes economic sense to automate the process and remove manual steps wherever possible. Automated processes allow:

• Volumes to grow without always having to add additional staff
• Making the business processes faster
• Making the business processes more reliable.

Ideally an automated process should keep logs of normal activity which can be reviewed when necessary. The automated process should notify staff when a condition occurs from which the process cannot automatically recover.